Refund policy
Oto angielska wersja — gotowa do wklejenia:
RETURNS AND COMPLAINTS POLICY — FESTER SHOP
- Right of Withdrawal (EU Customers)
Under European Union regulations, you have the right to withdraw from the contract within 14 calendar days from the date of delivery of the last product in your order, without giving any reason.
To exercise your right of withdrawal, submit a return request through your customer account or contact us at: festersupport@gmail.com
The cost of return shipping is borne by the customer, provided this was clearly stated before the purchase.
- Return Conditions
The product must be returned in an undiminished condition, taking into account the customer's right to inspect its nature, characteristics, and functioning. If the product has been used beyond what is necessary to establish its nature, characteristics, and functioning, the customer may be held liable for any reduction in its value. Please include proof of purchase. Simply clicking the "Return" button in your customer account is not sufficient to process a return. After submitting the request, you must contact Fester Shop at festersupport@gmail.com. Fester Shop will verify the request and contact the supplier to determine further steps. After verification, you will receive an InPost Parcel Locker number via email to which the product should be sent. The only accepted return method is shipping via an InPost Parcel Locker. The refund will be issued no later than 14 days from receipt of your withdrawal statement. We may withhold the refund until we receive the returned product or confirmation of its dispatch, whichever occurs first. Upon withdrawal, we will refund all payments received from the customer, including the cost of the cheapest available standard delivery. Additional costs resulting from choosing a more expensive delivery method are non-refundable.
- Complaints — Defective or Non-Conforming Product
If you received a defective, damaged, incorrectly printed, or wrong product, you have the right to file a complaint.
To file a complaint, contact us at festersupport@gmail.com, providing:
Order number Model, color, size, and quantity Description of the problem
To help us process your complaint efficiently, we may ask for materials confirming the reported issue. Photos or a video are our suggested form of documenting the problem.
We recommend reporting the complaint as soon as possible after noticing the issue, as this will help us resolve it more quickly.
A response to the complaint will be provided to the customer within 14 days of receipt. If the complaint is accepted, Fester Shop will take appropriate action in accordance with applicable regulations, in particular may offer repair, product replacement, price reduction, or — in cases provided for by law — a refund. Costs related to an accepted complaint are not passed on to the customer.
Note: A print placement deviation of up to 1 cm from the design falls within the standard production tolerance and does not constitute grounds for a complaint.
- What Is Not Subject to a Complaint
The following situations are not complaints and are treated as regular returns:
The customer chose the wrong size or color The customer changed their mind The product does not meet the customer's subjective aesthetic expectations
- Order Cancellation
The possibility of cancelling an order before it is shipped depends on the stage of order processing. To check whether cancellation is possible, contact us as soon as possible. Regardless of this provision, the customer retains all rights arising from withdrawal regulations and product non-conformity with the contract.
- Exceptions
The right of withdrawal does not apply to non-prefabricated products made according to the customer's individual specifications or serving to satisfy their individualized needs, in accordance with applicable consumer protection regulations. Returns are also not accepted for products that have been worn, washed, altered, or damaged due to improper care.
- Liability and Acceptance of Terms
By placing an order at Fester Shop, the customer confirms they have read this Returns and Complaints Policy. Fester Shop is responsible for the conformity of goods with the contract as the seller, regardless of the fact that production is carried out by an external fulfillment partner.
Last updated: September 2026